Measuring and evaluating airport service quality in an expanding market: the case of Chinese Airlines

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Measuring and evaluating airport service quality in an expanding market: the case of Chinese Airlines

Abstract: Civil Air Service in China has grown dramatically in recent years. The main purpose of the study was to understand customer expectations on airport services performance of Chinese airlines, investigate whether there are difference between customer perception and customer expectation. Th...

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Bibliographic Details
Main Author:	XU, YAN
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2012
Online Access:	https://eprints.nottingham.ac.uk/25537/

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