Exploring the responsiveness and quality of email responses from hotels in North America, South America and the Caribbean: A linguistic approach

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Exploring the responsiveness and quality of email responses from hotels in North America, South America and the Caribbean: A linguistic approach

This study explores the influence that language has on the responsiveness and quality of email responses to customer inquires sent to hotels in North America, South America and the Caribbean. Observing language as both a characteristic and variable, it is explored holistically. Previous studies hav...

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Bibliographic Details
Main Author:	Simons, Z
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2011
Online Access:	https://eprints.nottingham.ac.uk/25302/

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