EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA

The rapid increase in the uptake of social media has presented brand owners with a new channel for marketing communications. However, the adoption of social media by luxury brand owners is a topic that generates much debate because of the conflict between the accessibility this generates and the lux...

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Main Author: Pattie, Ben
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2011
Online Access:https://eprints.nottingham.ac.uk/25288/
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author Pattie, Ben
author_facet Pattie, Ben
author_sort Pattie, Ben
building Nottingham Research Data Repository
collection Online Access
description The rapid increase in the uptake of social media has presented brand owners with a new channel for marketing communications. However, the adoption of social media by luxury brand owners is a topic that generates much debate because of the conflict between the accessibility this generates and the luxury requirement to maintain exclusive appeal. Moreover, the current academic literature suggests that social media applications provide a virtual platform for firms and customers to engage in processes of co-creation; however direct links in the literature are not explicit. This exploratory study corrects the gap in the literature, simultaneously analysing the notions of social media and co-creation in the context of the luxury brand. Using a netnography research method and applying a case study approach, this qualitative study of five of the most acclaimed luxury brands for social media marketing, offers new insights into how luxury brand owners can use social media for co-creation purposes. More specifically, this study establishes the types of value luxury brand owners and customers can co-create using social media. Additionally, new recommendations are made for luxury brand owners relating to issues associated with managing the processes of co-creation when using social media. Finally, the study offers further insight into the extent to which social media applications can be used to build and support online luxury brand communities.
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spelling nottingham-252882018-01-30T14:41:06Z https://eprints.nottingham.ac.uk/25288/ EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA Pattie, Ben The rapid increase in the uptake of social media has presented brand owners with a new channel for marketing communications. However, the adoption of social media by luxury brand owners is a topic that generates much debate because of the conflict between the accessibility this generates and the luxury requirement to maintain exclusive appeal. Moreover, the current academic literature suggests that social media applications provide a virtual platform for firms and customers to engage in processes of co-creation; however direct links in the literature are not explicit. This exploratory study corrects the gap in the literature, simultaneously analysing the notions of social media and co-creation in the context of the luxury brand. Using a netnography research method and applying a case study approach, this qualitative study of five of the most acclaimed luxury brands for social media marketing, offers new insights into how luxury brand owners can use social media for co-creation purposes. More specifically, this study establishes the types of value luxury brand owners and customers can co-create using social media. Additionally, new recommendations are made for luxury brand owners relating to issues associated with managing the processes of co-creation when using social media. Finally, the study offers further insight into the extent to which social media applications can be used to build and support online luxury brand communities. 2011 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/25288/1/dissertation_final__draft%28BenPattie%29.pdf Pattie, Ben (2011) EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA. [Dissertation (University of Nottingham only)] (Unpublished)
spellingShingle Pattie, Ben
EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA
title EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA
title_full EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA
title_fullStr EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA
title_full_unstemmed EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA
title_short EXPLORATORY STUDY OF THE CO-CREATION OF VALUE FOR LUXURY BRAND OWNERS: USING SOCIAL MEDIA
title_sort exploratory study of the co-creation of value for luxury brand owners: using social media
url https://eprints.nottingham.ac.uk/25288/