HR Challenges in the Indian BPO Industry A Qualitative Study

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HR Challenges in the Indian BPO Industry A Qualitative Study

This study uncovers the challenges faced by multinational call centres in India. Managers of three calls centres were interviewed to understand the challenges faced by them. Emphasis is placed on the four HR functions namely staffing, training and development, motivation and maintenance.From the ana...

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Bibliographic Details
Main Author:	Koshy, Shiju Rajan
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2005
Online Access:	https://eprints.nottingham.ac.uk/24401/

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