IT Adoption in Westports Customer Service and Alignment to Its Business Strategy

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IT Adoption in Westports Customer Service and Alignment to Its Business Strategy

This dissertation looks at Information Technology (IT) adoption in Westports Malaysia’s customer service and its alignment to its business strategies. Westports has been leveraging on technology as its competitive advantage in addressing the growth and challenges of the ports and maritime industry....

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Bibliographic Details
Main Author:	Vyithelingam, Jananandh
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2008
Online Access:	https://eprints.nottingham.ac.uk/24317/

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