Critical Analysis of Service Quality Concerning Local and International Financial Institutions in Malaysia

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Critical Analysis of Service Quality Concerning Local and International Financial Institutions in Malaysia

This study attempts to measure and compare the level of service quality offered by international and local financial institutions in Malaysia. This research was conducted to investigate whether it is true that international banks do provide a higher level of service quality compared to local banks f...

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Bibliographic Details
Main Author:	Yeow, Hoe Cheng
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2003
Online Access:	https://eprints.nottingham.ac.uk/24232/

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