Impact of e-Services on Customer Satisfaction: A B2B Physical Distribution Service Quality Perspective

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Impact of e-Services on Customer Satisfaction: A B2B Physical Distribution Service Quality Perspective

E-commerce has provided companies almost in every industry to introduce new ways of serving their customers. As with any other markets, physical distribution service (PDS) industry experienced an upswing in the adoption of e-services by companies, and consequently their business customers. A great d...

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Bibliographic Details
Main Author:	KARPUZCU, TUGCE
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2010
Online Access:	https://eprints.nottingham.ac.uk/23665/

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