| Summary: | Diversity Management has become increasingly attractive in recent years. A Bank has invested in diversity programs in order to create a competitive advantage for the organization; this will enable A Bank to become more knowledgeable regarding their diverse of customer base, and make their customers feel more comfortable when dealing with organizational members. A Bank will also be able to increase productivity with regards to complex tasks, increase problem solving through knowledge resources, and support innovative strategies.
This dissertation is concerned with the current situation of diversity management implementation as well as the factors that help to create the appropriate environment for diversity management. More importantly, best practice challenges as well as difficulties for A Bank operating in diversity management are examined, and supported with a case study of the financial institution. , Although this research had limitations, this dissertation should provide future researchers with some general ideas and provide some basic information for international companies that want to start diversity programs.
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