TRANSFORMATION OF
BRANCH OFFICE BUSINESS MODEL
(Housing & Development Board of Singapore)

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TRANSFORMATION OF BRANCH OFFICE BUSINESS MODEL (Housing & Development Board of Singapore)

EXECUTIVE SUMMARY Housing & Development Board (HDB) serves a wide variety of customers that ranges from those who are highly educated to those who are illiterate. This wide customer base results in customers requiring different channels to contact HDB. To make it convenient for the customers, Br...

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Bibliographic Details
Main Author:	Tey, Eng Soon Thomas
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2010
Online Access:	https://eprints.nottingham.ac.uk/23489/

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