Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool
The increasing competition in business forces enterprises to better concern customer satisfaction in terms of quality of products and services to gain sustainable competitive advantage. Achieving that goal requires uniform of applications and coordinating workflow which can be obtained through the i...
| Main Author: | |
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2008
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| Online Access: | https://eprints.nottingham.ac.uk/21883/ |
| _version_ | 1848792320248381440 |
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| author | Adirekpullap, Teerachai |
| author_facet | Adirekpullap, Teerachai |
| author_sort | Adirekpullap, Teerachai |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | The increasing competition in business forces enterprises to better concern customer satisfaction in terms of quality of products and services to gain sustainable competitive advantage. Achieving that goal requires uniform of applications and coordinating workflow which can be obtained through the integration of business intelligence (BI) and knowledge management (KM). Integration of BI and KM will provide harmonious tool for enterprise to exploit valuable information and knowledge and gain sustainable competitive advantage. This report aims to discuss and evaluate BI and KM framework to develop a practical BIKM framework. Literatures mention many advantages of implementing each technology and also advocate the trend of BIKM integration. The success of improving customer experience from BI and KM implementation derived from BT case study are analysed and discussed. There are some common elements of these two technologies shown in BT's good practices which then are drawn to develop common BIKM framework. Therefore the development of BIKM framework then is based on what BT has been done with some adjustments for generic purpose. |
| first_indexed | 2025-11-14T18:42:32Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-21883 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:42:32Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-218832018-01-24T07:33:07Z https://eprints.nottingham.ac.uk/21883/ Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool Adirekpullap, Teerachai The increasing competition in business forces enterprises to better concern customer satisfaction in terms of quality of products and services to gain sustainable competitive advantage. Achieving that goal requires uniform of applications and coordinating workflow which can be obtained through the integration of business intelligence (BI) and knowledge management (KM). Integration of BI and KM will provide harmonious tool for enterprise to exploit valuable information and knowledge and gain sustainable competitive advantage. This report aims to discuss and evaluate BI and KM framework to develop a practical BIKM framework. Literatures mention many advantages of implementing each technology and also advocate the trend of BIKM integration. The success of improving customer experience from BI and KM implementation derived from BT case study are analysed and discussed. There are some common elements of these two technologies shown in BT's good practices which then are drawn to develop common BIKM framework. Therefore the development of BIKM framework then is based on what BT has been done with some adjustments for generic purpose. 2008 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/21883/1/08MBAlixta6.pdf Adirekpullap, Teerachai (2008) Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool. [Dissertation (University of Nottingham only)] (Unpublished) |
| spellingShingle | Adirekpullap, Teerachai Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool |
| title | Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool |
| title_full | Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool |
| title_fullStr | Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool |
| title_full_unstemmed | Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool |
| title_short | Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool |
| title_sort | integration of business intelligence and knowledge management as a strategic intelligence tool |
| url | https://eprints.nottingham.ac.uk/21883/ |