Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis

To answer the question "How can Cory make better use of existing knowledge and create the new knowledge necessary to improve company performance?", an analysis of knowledge management practice at Cory Environmental was carried out using the knowledge management enabler model (Girard 2004)...

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Main Author: Carter, Jonathan David
Format: Dissertation (University of Nottingham only)
Language:English
Published: 2007
Subjects:
Online Access:https://eprints.nottingham.ac.uk/21502/
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author Carter, Jonathan David
author_facet Carter, Jonathan David
author_sort Carter, Jonathan David
building Nottingham Research Data Repository
collection Online Access
description To answer the question "How can Cory make better use of existing knowledge and create the new knowledge necessary to improve company performance?", an analysis of knowledge management practice at Cory Environmental was carried out using the knowledge management enabler model (Girard 2004) as a framework. To keep the project manageable research was restricted to knowledge management in relation to the commercial sales function within Cory, but the assumption was that findings and recommendations here could be applied to other areas of the business with equal relevance. Improving knowledge management within Cory would lead to improvements in customer account management, tender preparation, and marketing and result in significant cost and time savings. Of the four enablers examined, leadership was found to be the most important within Cory. Primarily a lack of leadership understanding of and commitment to knowledge management meant that the other enablers; IT systems, processes and culture, were being negatively influenced either through a lack of financial or direct management support. Before any significant improvement in knowledge management can take place within Cory there will need to be a change in attitude amongst senior managers towards the importance of knowledge and the need to pro-actively manage it. Only if this can be achieved should Cory embark on implementing the recommendations for improvement made in this project paper.
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spelling nottingham-215022018-01-23T02:34:05Z https://eprints.nottingham.ac.uk/21502/ Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis Carter, Jonathan David To answer the question "How can Cory make better use of existing knowledge and create the new knowledge necessary to improve company performance?", an analysis of knowledge management practice at Cory Environmental was carried out using the knowledge management enabler model (Girard 2004) as a framework. To keep the project manageable research was restricted to knowledge management in relation to the commercial sales function within Cory, but the assumption was that findings and recommendations here could be applied to other areas of the business with equal relevance. Improving knowledge management within Cory would lead to improvements in customer account management, tender preparation, and marketing and result in significant cost and time savings. Of the four enablers examined, leadership was found to be the most important within Cory. Primarily a lack of leadership understanding of and commitment to knowledge management meant that the other enablers; IT systems, processes and culture, were being negatively influenced either through a lack of financial or direct management support. Before any significant improvement in knowledge management can take place within Cory there will need to be a change in attitude amongst senior managers towards the importance of knowledge and the need to pro-actively manage it. Only if this can be achieved should Cory embark on implementing the recommendations for improvement made in this project paper. 2007 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/21502/1/MBA_Management_Project.pdf Carter, Jonathan David (2007) Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis. [Dissertation (University of Nottingham only)] (Unpublished) knowledge management knowledge management enablers
spellingShingle knowledge management
knowledge management enablers
Carter, Jonathan David
Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis
title Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis
title_full Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis
title_fullStr Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis
title_full_unstemmed Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis
title_short Knowledge Management at Cory Environmental: A Theoretical and Empirical Analysis
title_sort knowledge management at cory environmental: a theoretical and empirical analysis
topic knowledge management
knowledge management enablers
url https://eprints.nottingham.ac.uk/21502/