the effect of reverse logistics of an organisation:Competition, cost and the environment
Abstract This Dissertation looks into detailed aspects of reverse logistics on the issues that organisations face. Reverse logistics is now following a trend were it is seen as a competitive advantage and a source of potential revenue. The perception is changing from the tradition of returns being...
| Main Author: | |
|---|---|
| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2006
|
| Online Access: | https://eprints.nottingham.ac.uk/20544/ |
| Summary: | Abstract
This Dissertation looks into detailed aspects of reverse logistics on the issues that organisations face. Reverse logistics is now following a trend were it is seen as a competitive advantage and a source of potential revenue. The perception is changing from the tradition of returns being a hindrance to profits and a cost burden. Also the sustainability issue being addressed by reverse logistics is beneficiary to organisations with end-of life products. The survey participants contributed to the customer perspective and to back up the misconception of returns being a cost issue, when it maintains market share by retaining loyal customers. The perception of those surveyed on the environment and sustainability practiced by organisations has shown less enthusiasm than once thought. Drawing that governments and NGO pressure groups are pressuring organisations to be more sustainable while consumers are only more concerned with issues such as price. |
|---|