APA (7th ed.) Citation

Hann, D. (2006). Managing Change: The people side of implementing CRM processes.

Chicago Style (17th ed.) Citation

Hann, David. Managing Change: The People Side of Implementing CRM Processes. 2006.

MLA (9th ed.) Citation

Hann, David. Managing Change: The People Side of Implementing CRM Processes. 2006.

Warning: These citations may not always be 100% accurate.