Service Quality and Behavioral Intentions:
A Study of Hong Kong Mobile Services Industry

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Service Quality and Behavioral Intentions: A Study of Hong Kong Mobile Services Industry

Studies on service quality are popular but specifically on service quality of mobile network services industry in Hong Kong are scarce. This paper aims at developing a service quality dimension for the mobile network services industry in Hong Kong. The study investigates the service quality of the s...

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Bibliographic Details
Main Author:	Leung, Man Huen Jenny
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2006
Online Access:	https://eprints.nottingham.ac.uk/20430/

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