APA (7th ed.) Citation

Zhu, J. C. (2006). Service Quality Measurement in an IT organization: SERVQUAL Design and an AHP Model.

Chicago Style (17th ed.) Citation

Zhu, Ji Cheng. Service Quality Measurement in an IT Organization: SERVQUAL Design and an AHP Model. 2006.

MLA (9th ed.) Citation

Zhu, Ji Cheng. Service Quality Measurement in an IT Organization: SERVQUAL Design and an AHP Model. 2006.

Warning: These citations may not always be 100% accurate.