APA (7th ed.) Citation

Hwang, J. (2005). "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry".

Chicago Style (17th ed.) Citation

Hwang, Jui-Chin. "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry". 2005.

MLA (9th ed.) Citation

Hwang, Jui-Chin. "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry". 2005.

Warning: These citations may not always be 100% accurate.