A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR
In a period of increased shareholder activism, customers dissatisfaction, institutional investor disquiet, and distrust arising from a number of highly visible scandals in the financial services sector, CSR has remained a means for relating effectively with stakeholders and managing the public perce...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2005
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| Online Access: | https://eprints.nottingham.ac.uk/20049/ |
| _version_ | 1848792009049899008 |
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| author | Almona, Chinyere Peace |
| author_facet | Almona, Chinyere Peace |
| author_sort | Almona, Chinyere Peace |
| building | Nottingham Research Data Repository |
| collection | Online Access |
| description | In a period of increased shareholder activism, customers dissatisfaction, institutional investor disquiet, and distrust arising from a number of highly visible scandals in the financial services sector, CSR has remained a means for relating effectively with stakeholders and managing the public perceptions. The aim of this study is to establish the business case for CSR in the financial services sector in the UK with particular reference to the banking sector. The research seeks to identify the key issues that drive CSR by reviewing the business model, industry structure and stakeholder dynamics. Citibank, Lloyds TSB and Barclays Bank participated in the research. To provide added validity on the issues driving CSR in the industry, members of two major organisations namely Business in the Community (BITC) and FORGE group were also interviewed.
It was established that the key issues that the banks consider in embarking on their CSR programmes include reputation, competitive advantage, risk management, employee performance and retention, government and regulatory impact and community involvement. These issues, which constitute the business case for CSR with the sector, were confirmed by the industry experts as valid factors driving CSR within the sector. Burke et al (1996) five strategy dimensions and Baron (1995) Integrated Strategy Framework, were employed for the purpose of the further analysis to establish the sustainability of the CSR practice. It was found out that although banks were eager to engage in CSR, they are not proactive about addressing the relevant issues; thus merely reacting as issues arise. Unfortunately, this suggests that they may not derive adequate value for themselves or the stakeholders. |
| first_indexed | 2025-11-14T18:37:35Z |
| format | Dissertation (University of Nottingham only) |
| id | nottingham-20049 |
| institution | University of Nottingham Malaysia Campus |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T18:37:35Z |
| publishDate | 2005 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | nottingham-200492018-01-25T22:01:07Z https://eprints.nottingham.ac.uk/20049/ A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR Almona, Chinyere Peace In a period of increased shareholder activism, customers dissatisfaction, institutional investor disquiet, and distrust arising from a number of highly visible scandals in the financial services sector, CSR has remained a means for relating effectively with stakeholders and managing the public perceptions. The aim of this study is to establish the business case for CSR in the financial services sector in the UK with particular reference to the banking sector. The research seeks to identify the key issues that drive CSR by reviewing the business model, industry structure and stakeholder dynamics. Citibank, Lloyds TSB and Barclays Bank participated in the research. To provide added validity on the issues driving CSR in the industry, members of two major organisations namely Business in the Community (BITC) and FORGE group were also interviewed. It was established that the key issues that the banks consider in embarking on their CSR programmes include reputation, competitive advantage, risk management, employee performance and retention, government and regulatory impact and community involvement. These issues, which constitute the business case for CSR with the sector, were confirmed by the industry experts as valid factors driving CSR within the sector. Burke et al (1996) five strategy dimensions and Baron (1995) Integrated Strategy Framework, were employed for the purpose of the further analysis to establish the sustainability of the CSR practice. It was found out that although banks were eager to engage in CSR, they are not proactive about addressing the relevant issues; thus merely reacting as issues arise. Unfortunately, this suggests that they may not derive adequate value for themselves or the stakeholders. 2005 Dissertation (University of Nottingham only) NonPeerReviewed application/pdf en https://eprints.nottingham.ac.uk/20049/1/05MBAlixca5.pdf Almona, Chinyere Peace (2005) A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR. [Dissertation (University of Nottingham only)] (Unpublished) CSR Financial Services sector Banking |
| spellingShingle | CSR Financial Services sector Banking Almona, Chinyere Peace A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR |
| title | A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR |
| title_full | A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR |
| title_fullStr | A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR |
| title_full_unstemmed | A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR |
| title_short | A REVIEW OF THE BUSINESS CASE FOR CORPORATE SOCIAL RESPONSIBILITY IN THE UK FINANCIAL SERVICES SECTOR |
| title_sort | review of the business case for corporate social responsibility in the uk financial services sector |
| topic | CSR Financial Services sector Banking |
| url | https://eprints.nottingham.ac.uk/20049/ |