Exploring the interrelationships among operations management practices, customer perceptions of service quality and performance of hotels

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Exploring the interrelationships among operations management practices, customer perceptions of service quality and performance of hotels

Hospitality and tourism are important sectors of any economy. In the service sector, achieving a level of service quality that satisfies customers usually results in a competitive advantage in the market. The concept of service quality in hotels has been the subject of many research studies and ther...

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Bibliographic Details
Main Author:	Al-Zaidi, Asma Nasser Mohammed
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2012
Subjects:	Hospitality industry customer services hotel management Oman consumer satisfaction customer relations
Online Access:	https://eprints.nottingham.ac.uk/14495/

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