Business process improvement methodology adoption for improving service quality: case studies of financial institutions in Thailand

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Business process improvement methodology adoption for improving service quality: case studies of financial institutions in Thailand

To stay competitive and sustain long-term profitability, Business Process Improvement (BPI) methodologies have become strategically important for financial institutions in recent years. These include well-known approaches such as Total Quality Management (TQM), Business Process Reengineering (BPR),...

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Bibliographic Details
Main Author:	Buavaraporn, Nattapan
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2010
Online Access:	https://eprints.nottingham.ac.uk/11554/

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