An IMP interaction approach to modelling business-to-business professional service quality: the case of Hong Kong consulting engineering service

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An IMP interaction approach to modelling business-to-business professional service quality: the case of Hong Kong consulting engineering service

In the domain of services marketing, the most researched area is in service quality. Since the pioneering stage of service quality research in the early 1980s, most of the studies have been conducted in the context of consumer services and consumer professional services. The purpose of this study is...

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Bibliographic Details
Main Author:	Woo, Ka-shing
Format:	Thesis (University of Nottingham only)
Language:	English
Published:	2001
Subjects:	Customer services consulting engineers Hong Kong
Online Access:	https://eprints.nottingham.ac.uk/11297/

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