Implementation Of Multimedia Call Centre With Computer Telephony Integration

QR Code

Implementation Of Multimedia Call Centre With Computer Telephony Integration

The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and busin...

Full description

Bibliographic Details
Main Author:	Tan, Kok Eng
Format:	Thesis
Published:	2003
Subjects:	TK Electrical engineering. Electronics Nuclear engineering
Online Access:	http://shdl.mmu.edu.my/942/

Similar Items

Interactive voice response technology for telephony system
by: Abu Shariah, Mohammad A. M., et al.
Published: (2011)

EEE379 – Computer Systems and Multimedia Duration : 2 hours
by: Pusat Pengajian Kejuruteraan Elektrik & Elektronik, PPKEE
Published: (2023)

EEE429 – COMPUTER SYSTEMS AND MULTIMEDIA JANUARY 2013
by: PPKEE, Pusat Pengajian Kejuruteraan Elektrik & Elektronik
Published: (2013)

EEE429 – COMPUTER SYSTEMS AND MULTIMEDIA JANUARY 2014
by: PPKEE, Pusat Pengajian Kejuruteraan Elektrik & Elektronik
Published: (2014)

EEE 379/3 COMPUTER SYSTEM & MULTIMEDIA (JUNE 2016)
by: PPKEE, Pusat Pengajian Kejuruteraan Elektrik & Elektronik
Published: (2016)

A simulation software for DNA computing algorithms implementation
by: Muhammad, M.S., et al.
Published: (2010)

Implementation of speaker identification system by means of personal computer
by: Shaikh Salleh, Sheikh Hussain, et al.
Published: (2000)

Implementation and integration of HF messaging system with cryptographic features
by: Mat Sidek, Abd. Rahim
Published: (2006)

Implementation of k-shortest paths computation on a molecular computer via hybridization-ligation and parallel overlap assembly
by: Ibrahim, Zuwairie, et al.
Published: (2006)

Second Semester Examination 2018/2019 Academic Session June 2019 EEE379 – Computer System And MultimediaSistem Komputer dan Multimedia)Duration : 3 hours(Masa : 3 jam)
by: Elektrik & Elektronik, Pusat Pengajian Kejuruteraan
Published: (2019)

Study of enhanced DCF (EDCF) in multimedia application
by: Ismail, Ismahani
Published: (2005)

Implementing Centre-Symmetric Local Binary Pattern (CS-LBP) In Raspberry PI For Iris Recognition
by: Abdullah, Muhammad Firdaus
Published: (2018)

Experimental implementation of direct-proportional length-based DNA computing for elevator scheduling problem
by: Muhammad, Mohd. Saufee, et al.
Published: (2005)

Study of modular data centre design and optimization of convergence data centre power distribution
by: Too, Xiao Ye
Published: (2022)

RFID implementation on domestic animals
by: Tan, Tit King
Published: (2010)

Implementation of integral control state feedback controller on prasmatic control of universal strech and bending machine (USBM) simplified model
by: Nik Mohd. Farhan, Abd Wahab
Published: (2008)

Multimedia transmission over interworking of Bluetooth WPAN and IEEE 802.11g WLAN networks
by: Ahmad, Mohd. Ridzuan, et al.
Published: (2005)

Investigation on the Effectiveness of Integrated Facts-Fuel Cells in Treating the Power Quality Issues in Hybrid Power Systems
by: Foo, Kok Yun
Published: (2017)

An implementation of electroencephalogram signals acquisition to control manipulator through brain computer interface
by: Khan, Talha Ahmed, et al.
Published: (2019)

Performance assessment of conveyor oven system on proportional integral derivative and programmable logic controller base fuzzy logic controller
by: Yeoh, Kok Wei
Published: (2022)

"Stego-Analysis Chain, Session One" investigations on steganography weakness Vs stego-analysis system for multimedia file
by: Naji, Ahmed Wathik, et al.
Published: (2009)

Second Semester Examination 2017/2018 Academic Session May / June 2018 EEE 379 – COMPUTER SYSTEM AND MULTIMEDIA [SISTEM KOMPUTER DAN MULTIMEDIA] Duration : 3 hours [Masa : 3 jam]
by: Elektrik & Elektronik, Pusat Pengajian Kejuruteraan
Published: (2018)

FPGA Implementation of RSA Public-Key Cryptographic Coprocessor
by: Hani, Mohamed Khalil, et al.
Published: (2000)

Computer vision system
by: Kamarul Hawari, Ghazali, et al.
Published: (2016)

EEE 429 - SISTEM KOMPUTER DAN MULTIMEDIA JAN. 2012
by: PPKEE, Pusat Pengajian Kejuruteraan Elektrik & Elektronik
Published: (2012)

Video performance over ad hoc wireless local area network
by: Tan, Chong Eng
Published: (1999)

Implementation of color filtering on FPGA
by: P., Sebastian, et al.
Published: (2007)

Implement solar powered notenook
by: Siti Norfarha, Jumaat
Published: (2012)

Implementation of myocardial infarction analysis
by: Zakariah, Zuraimi
Published: (2007)

Integrated services
by: Mudathir, Muhammad A. F., et al.
Published: (2011)

Keberkesanan Prinsip Isyarat Dalam Aplikasi Multimedia (Prolin3k) Terhadap Kemahiran Membaca Dan Menulis Serta Persepsi Motivasi Murid
by: Md Napeah, Ro’azeah
Published: (2020)

FPGA implementation of metaheuristic optimization algorithm
by: Nurul Hazlina, Noordin, et al.
Published: (2023)

The implementation of reflection method in ultrasonic tomography
by: Abas, Khairul Hamimah
Published: (2007)

Detection of MAC address on remote computer
by: Shahrul Afzam, Mohamad
Published: (2010)

Computer-based speech training for children
by: Hua, Nong Ting, et al.
Published: (2004)

Study of the Challenges in the Integration of Multiple Harvested Energy Sources in Integrated Circuit
by: Thebben Nair Selvabalan,
Published: (2019)

Integrated optical circuits
by: Mohd. Kassim, Norazan
Published: (1991)

A study of MRF-based circuit implementation
by: N.H., Hamid, et al.
Published: (2008)

Network-on-chip implementation of hierarchical torus network
by: Rahman, M.M. Hafizur, et al.
Published: (2013)

Implementation of capacitance to voltage converter for capacitive transducers
by: Alam, A. H. M. Zahirul, et al.
Published: (2011)