Implementation Of Multimedia Call Centre With Computer Telephony Integration
The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and busin...
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| Format: | Thesis |
| Published: |
2003
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| Online Access: | http://shdl.mmu.edu.my/942/ |
| _version_ | 1848789643050352640 |
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| author | Tan, Kok Eng |
| author_facet | Tan, Kok Eng |
| author_sort | Tan, Kok Eng |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and business intelligent solution to customer as well as service provider. |
| first_indexed | 2025-11-14T17:59:58Z |
| format | Thesis |
| id | mmu-942 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:59:58Z |
| publishDate | 2003 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-9422010-07-13T03:08:18Z http://shdl.mmu.edu.my/942/ Implementation Of Multimedia Call Centre With Computer Telephony Integration Tan, Kok Eng TK Electrical engineering. Electronics Nuclear engineering The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and business intelligent solution to customer as well as service provider. 2003-09 Thesis NonPeerReviewed Tan, Kok Eng (2003) Implementation Of Multimedia Call Centre With Computer Telephony Integration. Masters thesis, Multimedia University. http://myto.perpun.net.my/metoalogin/logina.php |
| spellingShingle | TK Electrical engineering. Electronics Nuclear engineering Tan, Kok Eng Implementation Of Multimedia Call Centre With Computer Telephony Integration |
| title | Implementation Of Multimedia Call Centre With Computer Telephony Integration |
| title_full | Implementation Of Multimedia Call Centre With Computer Telephony Integration |
| title_fullStr | Implementation Of Multimedia Call Centre With Computer Telephony Integration |
| title_full_unstemmed | Implementation Of Multimedia Call Centre With Computer Telephony Integration |
| title_short | Implementation Of Multimedia Call Centre With Computer Telephony Integration |
| title_sort | implementation of multimedia call centre with computer telephony integration |
| topic | TK Electrical engineering. Electronics Nuclear engineering |
| url | http://shdl.mmu.edu.my/942/ http://shdl.mmu.edu.my/942/ |