Implementation Of Multimedia Call Centre With Computer Telephony Integration
The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and busin...
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| Format: | Thesis |
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2003
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| Online Access: | http://shdl.mmu.edu.my/942/ |
| Summary: | The objective of this project is to use Avaya Multimedia Contact Centre Platform to implement seamless integration between the communication channels and client/agent desktop's application. The concept of Customer Relationship Management (CRM) is used to provide interaction management and business intelligent solution to customer as well as service provider. |
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