Service Quality : A Study Of The Hospitality Industry In Malaysia

QR Code

Service Quality : A Study Of The Hospitality Industry In Malaysia

The hospitality industry is one of the key factors that could affect the overall tourism industry. However, the hospitality industry is highly competitive especailly with the opening of more hotels in the past few years. Given the increasing competitive phenomenon of the industry, this research asse...

Full description

Bibliographic Details
Main Author:	Lau , Pei Mey
Format:	Thesis
Published:	2005
Subjects:	TX Home economics
Online Access:	http://shdl.mmu.edu.my/863/

Similar Items

Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia
by: Abaeian, Vahideh
Published: (2011)

The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry
by: Cheng, Boon Liat, et al.
Published: (2014)

Service quality, image and loyalty towards Malaysian hotels
by: Cham, Tat Huei, et al.
Published: (2012)

Perceived E-Service Quality In Online Shopping From Malaysian Customers\' Perspective
by: Namdari, Elham
Published: (2011)

Stereotyping - Predispositions, activations and applications in cross-cultural service interactions: Views from service providers in Malaysia
by: Cheok, Jason *, et al.
Published: (2016)

A Study On Determinants Of Online Shopping In Malaysia
by: Chua, Adeline Phaik Harn
Published: (2005)

The relationship between service quality and customer satisfaction in hotel industry: EDC Hotel, UUM
by: Abdul Halim, Nur Farah Atikah, et al.
Published: (2015)

Study On Determinants Of Online Shopping In Malaysia
by: Chua, Adeline Phaik Harn
Published: (2005)

The Factor Influencing The Consumer Purchasing Behaviour In The Confectionery Industry
by: Goh, Pek Hoon
Published: (2008)

Employee socialization process and engagement in Malaysian hotel industry
by: Irza Hanie, Abu Samah, et al.
Published: (2023)

The influence of service quality and food quality towards customer fulfillment and revisit intention
by: Ahmad Shariff, Siti Nor Fadillah, et al.
Published: (2015)

Measuring service quality in gourmet coffee restaurants in Penang
by: Ramli, Kamal Izzuwan, et al.
Published: (2004)

Tourists' motivation and perception (Matang Wilelife Centre)
by: Lau, Nicholas Pun Ong
Published: (2004)

The relationship between human resource management and organizational commitment in Hotel Industry
by: Law,, Cindy Sing Ling
Published: (2003)

Why does theory of inventive problem solving matter in Malaysian food and beverage industry?
by: Zhengxiaoming, Aminaimu, et al.
Published: (2019)

A Study Of Determinants Of Entertaining Shopping
by: Sin, Chan Phooi
Published: (2008)

A Study On Determinants Of Online Shopping In China
by: Zhe, Xu
Published: (2005)

A Study Of Customers' Expectations In Online Shopping
by: Tee, Puat Beng
Published: (2008)

Cruise tourism in Malaysia: A SWOT Analysis
by: Chong, Daniel Ka Leong *
Published: (2015)

EVALUATION MODEL FOR SECURITY COMPONENTS: A CASE STUDY ON MALAYSIAN INTERNET BANKING
by: Ahmad, R.
Published: (2011)

Service quality and customer satisfaction : antecedents of customer's re-patronage intentions
by: Yap, Sheau Fen, et al.
Published: (2007)

Exploring Hospitality Students’ Expectation for Internship Placement During the Covid-19 Pandemic: The Case of Universiti Utara Malaysia Students
by: Abdul Razak, Roshita, et al.
Published: (2022)

Case Study Of Hotel Menara Peninsula Jakarta
by: Oktadiana, Hera
Published: (2006)

Traffic lights symbol’s effect on consumer dietary quality
by: Zafar, Muhammad Zeeshan, et al.
Published: (2016)

Fast Food Consumption Behaviour Among Generation Y In Malaysia
by: Tan, Lee Ying
Published: (2016)

Ulam, regenerative edible flora from Southeast Asia: 15 recipes from Malaysia, Cambodia and Vietnam.
by: Rachel, Thomas T. *, et al.
Published: (2020)

Modified Technology Acceptance Model As A Predictor Of Online Purchase Behavior: A Malaysian Perspective
by: Chew, Kok Wai
Published: (2007)

Online Grocery Shopping: A Consumer Behaviour Perspective
by: Govindasamy, Devananthan
Published: (2008)

Chef Wan Malaysia's number one chef
by: Mior, Alia
Published: (2017)

Utilizing Coagulant Plants in the Development of Functional Dairy Foods and Beverages: A Mini Review
by: Bathmanathan, Rupbansraaj, et al.
Published: (2019)

Cafeteria food supply chain in Universiti Utara Malaysia
by: Abdul Aziz, Mohammad Hariri, et al.
Published: (2017)

Re-evaluating the international tourists’ experience of local Malaysian food: what made them come back for a second taste?
by: Saad, Mazni, et al.
Published: (2018)

Isu dan cabaran pelaksanaan dasar sekuriti makanan di Malaysia, 1981-2012
by: Mat, Bakri, et al.
Published: (2013)

The impulsiveness of gen Z buyers. a study of buy-now-pau-later services
by: Chan, Khai Yee
Published: (2023)

In search of a model explaining organic food purchase behavior
by: Mahmudur Rahman, Khandoker, et al.
Published: (2016)

Evaluating gaps in consumer behavior research on organic foods: a critical literature review under Bangladesh context
by: Mahmudur Rahman, Khandoker, et al.
Published: (2016)

Assessment of housing affordability problems among younger working households in greater Kuala Lumpur / Zafirah Al Sadat Binti Zyed
by: Zyed, Zafirah Al Sadat
Published: (2014)

Keracunan Makanan : Kerana Puding Badan letih, Kerana Laksa Badan Binasa
by: Mohd Abu Bakar, Wan Azdie
Published: (2020)

Fast Food - Customer Perceptions And Responses Toward Value Of Marketing Mix In Fast Food Outlets
by: Hassan, Hasliza
Published: (2007)

Consumer Innovation And Adoption Of Online Shopping: Malaysian Internet User's Perspective
by: Mohd. Suki, Norazah
Published: (2006)