A Case Study On Hong Leong Bank Berhad In Malaysia
This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001.
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
2006
|
| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/828/ |
| _version_ | 1848789613241434112 |
|---|---|
| author | Lee, Kim Lain |
| author_facet | Lee, Kim Lain |
| author_sort | Lee, Kim Lain |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001. |
| first_indexed | 2025-11-14T17:59:30Z |
| format | Thesis |
| id | mmu-828 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:59:30Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-8282010-07-05T06:56:49Z http://shdl.mmu.edu.my/828/ A Case Study On Hong Leong Bank Berhad In Malaysia Lee, Kim Lain HG Finance This research was conducted to study the customers' expectations and customers' perceptions (Gap 5) towards the internet banking service quality in HLBB by using the 17 internet banking service quality dimensions developed by Jun and Chai in 2001. 2006-01 Thesis NonPeerReviewed Lee, Kim Lain (2006) A Case Study On Hong Leong Bank Berhad In Malaysia. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HG Finance Lee, Kim Lain A Case Study On Hong Leong Bank Berhad In Malaysia |
| title | A Case Study On Hong Leong Bank Berhad In Malaysia |
| title_full | A Case Study On Hong Leong Bank Berhad In Malaysia |
| title_fullStr | A Case Study On Hong Leong Bank Berhad In Malaysia |
| title_full_unstemmed | A Case Study On Hong Leong Bank Berhad In Malaysia |
| title_short | A Case Study On Hong Leong Bank Berhad In Malaysia |
| title_sort | case study on hong leong bank berhad in malaysia |
| topic | HG Finance |
| url | http://shdl.mmu.edu.my/828/ http://shdl.mmu.edu.my/828/ |