The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment

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The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment

This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia.

Bibliographic Details
Main Author:	Ging, Yong Chung
Format:	Thesis
Published:	2004
Subjects:	HF5410-5417.5 Marketing. Distribution of products
Online Access:	http://shdl.mmu.edu.my/701/

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