The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia.
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| Format: | Thesis |
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2004
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| Online Access: | http://shdl.mmu.edu.my/701/ |
| Summary: | This research aims is to establish a broad conceptual framework to facilitate development of E-Service Quality in Malaysia. |
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