Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley
The findings of the study revealed that Internet technology plays a very important role in managing customer relations. Internet technology does not only improve the customer service but more importantantly it can deliver value to the customers that will increase customer retention rate and customer...
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| Format: | Thesis |
| Published: |
2003
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| Online Access: | http://shdl.mmu.edu.my/618/ |
| _version_ | 1848789555689291776 |
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| author | Mohd Roslie, Johanniz |
| author_facet | Mohd Roslie, Johanniz |
| author_sort | Mohd Roslie, Johanniz |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | The findings of the study revealed that Internet technology plays a very important role in managing customer relations. Internet technology does not only improve the customer service but more importantantly it can deliver value to the customers that will increase customer retention rate and customer loyalty on the Internet. |
| first_indexed | 2025-11-14T17:58:35Z |
| format | Thesis |
| id | mmu-618 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:58:35Z |
| publishDate | 2003 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-6182010-06-29T09:19:49Z http://shdl.mmu.edu.my/618/ Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley Mohd Roslie, Johanniz LB2361 Curriculum The findings of the study revealed that Internet technology plays a very important role in managing customer relations. Internet technology does not only improve the customer service but more importantantly it can deliver value to the customers that will increase customer retention rate and customer loyalty on the Internet. 2003-08 Thesis NonPeerReviewed Mohd Roslie, Johanniz (2003) Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | LB2361 Curriculum Mohd Roslie, Johanniz Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley |
| title | Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley |
| title_full | Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley |
| title_fullStr | Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley |
| title_full_unstemmed | Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley |
| title_short | Internet Technology Imperatives In Enhancing Customer Relations: An Empirical Study In Klang Valley |
| title_sort | internet technology imperatives in enhancing customer relations: an empirical study in klang valley |
| topic | LB2361 Curriculum |
| url | http://shdl.mmu.edu.my/618/ http://shdl.mmu.edu.my/618/ |