A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia

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A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia

The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis

Bibliographic Details
Main Author:	Abu Samah, Ab. Razak
Format:	Thesis
Published:	2000
Subjects:	LB2361 Curriculum
Online Access:	http://shdl.mmu.edu.my/479/

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