A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia
The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis
| Main Author: | |
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| Format: | Thesis |
| Published: |
2000
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| Online Access: | http://shdl.mmu.edu.my/479/ |
| _version_ | 1848789517204455424 |
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| author | Abu Samah, Ab. Razak |
| author_facet | Abu Samah, Ab. Razak |
| author_sort | Abu Samah, Ab. Razak |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis |
| first_indexed | 2025-11-14T17:57:58Z |
| format | Thesis |
| id | mmu-479 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:57:58Z |
| publishDate | 2000 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-4792010-06-21T02:45:25Z http://shdl.mmu.edu.my/479/ A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia Abu Samah, Ab. Razak LB2361 Curriculum The human resource practices and the attitudes and behaviours of the account executives(AEs) as contact employees can influence customers' perception of the service. This study examined the impact of internal service quality (employee committment, organis 2000-08 Thesis NonPeerReviewed Abu Samah, Ab. Razak (2000) A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | LB2361 Curriculum Abu Samah, Ab. Razak A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia |
| title | A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia |
| title_full | A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia |
| title_fullStr | A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia |
| title_full_unstemmed | A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia |
| title_short | A Study Of Factors Contribute To Account Executives Performance In Telekom Malaysia |
| title_sort | study of factors contribute to account executives performance in telekom malaysia |
| topic | LB2361 Curriculum |
| url | http://shdl.mmu.edu.my/479/ http://shdl.mmu.edu.my/479/ |