$Perceived E-Service Quality In Online Shopping From Malaysian Customers\' Perspective$
QR Code

QR Code

Perceived E-Service Quality In Online Shopping From Malaysian Customers\' Perspective

The main aim of this research is to discover the most important factors influencing Malaysian consumers\' thought and opinions regarding the quality of e-services by understanding the aspects and characteristics, which influence these opinions in online shoppers.

Bibliographic Details
Main Author:	Namdari, Elham
Format:	Thesis
Published:	2011
Subjects:	TX Home economics
Online Access:	http://shdl.mmu.edu.my/3450/

Similar Items

A Study Of Customers' Expectations In Online Shopping
by: Tee, Puat Beng
Published: (2008)

Consumer Innovation And Adoption Of Online Shopping: Malaysian Internet User's Perspective
by: Mohd. Suki, Norazah
Published: (2006)

Online Grocery Shopping: A Consumer Behaviour Perspective
by: Govindasamy, Devananthan
Published: (2008)

Study On Determinants Of Online Shopping In Malaysia
by: Chua, Adeline Phaik Harn
Published: (2005)

A Study On Determinants Of Online Shopping In China
by: Zhe, Xu
Published: (2005)

A Study On Determinants Of Online Shopping In Malaysia
by: Chua, Adeline Phaik Harn
Published: (2005)

The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry
by: Cheng, Boon Liat, et al.
Published: (2014)

An Evaluation Of The Factors Affecting Consumer's Perception And Behaviour Of Online Grocery Shopping In The UK
by: Hung, Mun Siew
Published: (2007)

Measuring Perceived Service Quality In The Hotel Industry: A Study On Luxury Hotels In Malaysia
by: Abaeian, Vahideh
Published: (2011)

Service quality, image and loyalty towards Malaysian hotels
by: Cham, Tat Huei, et al.
Published: (2012)

Modified Technology Acceptance Model As A Predictor Of Online Purchase Behavior: A Malaysian Perspective
by: Chew, Kok Wai
Published: (2007)

A Study Of Determinants Of Entertaining Shopping
by: Sin, Chan Phooi
Published: (2008)

Service quality and customer satisfaction : antecedents of customer's re-patronage intentions
by: Yap, Sheau Fen, et al.
Published: (2007)

Service Quality : A Study Of The Hospitality Industry In Malaysia
by: Lau , Pei Mey
Published: (2005)

Development of my toy house online ordering system for my toy house online store
by: Tai, Sing Yong, et al.
Published: (2021)

DESIGN Web-based Online Shopping System For Jusco in Libya
by: Sasi Salah, M. Elhumri
Published: (2007)

The influence of service quality and food quality towards customer fulfillment and revisit intention
by: Ahmad Shariff, Siti Nor Fadillah, et al.
Published: (2015)

Stereotyping - Predispositions, activations and applications in cross-cultural service interactions: Views from service providers in Malaysia
by: Cheok, Jason *, et al.
Published: (2016)

Trends in consumer behaviour and accommodation choice: perspectives from India
by: Shah, Chetan, et al.
Published: (2020)

The relationship between service quality and customer satisfaction in hotel industry: EDC Hotel, UUM
by: Abdul Halim, Nur Farah Atikah, et al.
Published: (2015)

Fast Food - Customer Perceptions And Responses Toward Value Of Marketing Mix In Fast Food Outlets
by: Hassan, Hasliza
Published: (2007)

Measuring service quality in gourmet coffee restaurants in Penang
by: Ramli, Kamal Izzuwan, et al.
Published: (2004)

Employee socialization process and engagement in Malaysian hotel industry
by: Irza Hanie, Abu Samah, et al.
Published: (2023)

Online Grocery System
by: Ng, Swee Hoon
Published: (2002)

EVALUATION MODEL FOR SECURITY COMPONENTS: A CASE STUDY ON MALAYSIAN INTERNET BANKING
by: Ahmad, R.
Published: (2011)

The awareness of Gharar in online shopping among Taman Bukit Mewah’s resident / Siti Munirah Yacob.
by: Yacob, Siti Munirah
Published: (2019)

Why does theory of inventive problem solving matter in Malaysian food and beverage industry?
by: Zhengxiaoming, Aminaimu, et al.
Published: (2019)

The Perception on online shopping among Muamalat students in UiTM Puncak Alam / Ahmadul Hadi Zammari.
by: Zammari, Ahmadul Hadi
Published: (2019)

Re-evaluating the international tourists’ experience of local Malaysian food: what made them come back for a second taste?
by: Saad, Mazni, et al.
Published: (2018)

Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector
by: Rather, R. A., et al.
Published: (2019)

Traffic lights symbol’s effect on consumer dietary quality
by: Zafar, Muhammad Zeeshan, et al.
Published: (2016)

Understanding of khiyar ru’yah on online shopping : study on Academy Contemporary of Islamic Studies (ACIS). / Cut Rosmawar Tengku Syarbini
by: Tengku Syarbini, Cut Rosmawar
Published: (2019)

Ulam, regenerative edible flora from Southeast Asia: 15 recipes from Malaysia, Cambodia and Vietnam.
by: Rachel, Thomas T. *, et al.
Published: (2020)

Determination of vitamin C and minerals from spinach (Amaranthus viridis) chips for nutrients facts
by: Nurhazwani , Musa
Published: (2012)

Isolation of Steviol Glycosides from the Mixtures of S.Rebaudiana Stems and Leaves Using Ethanol and Ultrasound Technique
by: Zulkarnain, Jema'at
Published: (2013)

Constructing a methodological approach to examine the determinants affecting purchase intention through perceived risk in the hotel context
by: Loh, E. G. Y. *, et al.
Published: (2021)

Assessment of housing affordability problems among younger working households in greater Kuala Lumpur / Zafirah Al Sadat Binti Zyed
by: Zyed, Zafirah Al Sadat
Published: (2014)

Keracunan Makanan : Kerana Puding Badan letih, Kerana Laksa Badan Binasa
by: Mohd Abu Bakar, Wan Azdie
Published: (2020)

Case Study Of Hotel Menara Peninsula Jakarta
by: Oktadiana, Hera
Published: (2006)

Consumer Perception Towards Food Safety
by: Chung, Joo Chen
Published: (2007)