Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia

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Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia

This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.

Bibliographic Details
Main Author:	Allahverdi, Shahryar
Format:	Thesis
Published:	2011
Subjects:	HF5410-5417.5 Marketing. Distribution of products
Online Access:	http://shdl.mmu.edu.my/3297/

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