Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.
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| Format: | Thesis |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/3297/ |
| _version_ | 1848790288421617664 |
|---|---|
| author | Allahverdi, Shahryar |
| author_facet | Allahverdi, Shahryar |
| author_sort | Allahverdi, Shahryar |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia. |
| first_indexed | 2025-11-14T18:10:14Z |
| format | Thesis |
| id | mmu-3297 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:10:14Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-32972011-11-10T01:09:07Z http://shdl.mmu.edu.my/3297/ Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia Allahverdi, Shahryar HF5410-5417.5 Marketing. Distribution of products This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia. 2011-04 Thesis NonPeerReviewed Allahverdi, Shahryar (2011) Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia. Masters thesis, University of Multimedia. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HF5410-5417.5 Marketing. Distribution of products Allahverdi, Shahryar Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
| title | Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
| title_full | Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
| title_fullStr | Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
| title_full_unstemmed | Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
| title_short | Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia |
| title_sort | relationship between online service quality and customer satisfaction among online banking users in malaysia |
| topic | HF5410-5417.5 Marketing. Distribution of products |
| url | http://shdl.mmu.edu.my/3297/ http://shdl.mmu.edu.my/3297/ |