Relationship Between Online Service Quality And Customer Satisfaction Among Online Banking Users In Malaysia
This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia.
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| Format: | Thesis |
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2011
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| Online Access: | http://shdl.mmu.edu.my/3297/ |
| Summary: | This study attempts to determine the affects of the online service quality dimensions on customer satisfaction in Internet banking industry of Malaysia. |
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