Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations

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Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations

This paper basically analyzes the why factor fo the challenges to occur when implementing ITIL as part of continuous improvement efforts to a given problem. This paper will then propose a set of critical success factors for which the IT firms can use in ensuring the successful implementation of the...

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Bibliographic Details
Main Author:	Phuspha, Sanniababoo
Format:	Thesis
Published:	2011
Subjects:	QA76.75-76.765 Computer software
Online Access:	http://shdl.mmu.edu.my/3291/

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