Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations
This paper basically analyzes the why factor fo the challenges to occur when implementing ITIL as part of continuous improvement efforts to a given problem. This paper will then propose a set of critical success factors for which the IT firms can use in ensuring the successful implementation of the...
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| Format: | Thesis |
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2011
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| Online Access: | http://shdl.mmu.edu.my/3291/ |
| _version_ | 1848790287090974720 |
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| author | Phuspha, Sanniababoo |
| author_facet | Phuspha, Sanniababoo |
| author_sort | Phuspha, Sanniababoo |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This paper basically analyzes the why factor fo the challenges to occur when implementing ITIL as part of continuous improvement efforts to a given problem. This paper will then propose a set of critical success factors for which the IT firms can use in ensuring the successful implementation of the ITIL models as a road map in solving the problems. |
| first_indexed | 2025-11-14T18:10:13Z |
| format | Thesis |
| id | mmu-3291 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:10:13Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-32912011-10-21T01:54:40Z http://shdl.mmu.edu.my/3291/ Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations Phuspha, Sanniababoo QA76.75-76.765 Computer software This paper basically analyzes the why factor fo the challenges to occur when implementing ITIL as part of continuous improvement efforts to a given problem. This paper will then propose a set of critical success factors for which the IT firms can use in ensuring the successful implementation of the ITIL models as a road map in solving the problems. 2011-04 Thesis NonPeerReviewed Phuspha, Sanniababoo (2011) Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations. Masters thesis, University of Multimedia. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | QA76.75-76.765 Computer software Phuspha, Sanniababoo Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations |
| title | Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations |
| title_full | Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations |
| title_fullStr | Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations |
| title_full_unstemmed | Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations |
| title_short | Challenges In Adapting ITIL (Information Technology Infrrtructue Library) Framework In Organizations |
| title_sort | challenges in adapting itil (information technology infrrtructue library) framework in organizations |
| topic | QA76.75-76.765 Computer software |
| url | http://shdl.mmu.edu.my/3291/ http://shdl.mmu.edu.my/3291/ |