TQM practices and its association with production workers
Purpose - The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach - Data...
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| Format: | Article |
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EMERALD GROUP PUBLISHING LIMITED
2008
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| Online Access: | http://shdl.mmu.edu.my/2821/ |
| _version_ | 1848790158935064576 |
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| author | Ooi, Keng-Boon Arumugam, Veeri Teh, Pei-Lee Chong, Alain Yee-Loong |
| author_facet | Ooi, Keng-Boon Arumugam, Veeri Teh, Pei-Lee Chong, Alain Yee-Loong |
| author_sort | Ooi, Keng-Boon |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | Purpose - The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context.
Design/methodology/approach - Data for this study were collected using a self-administered questionnaire that was distributed to 520 production workers in three major E&E organizations in Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test the theoretical model and the relationship between TQM practices and job satisfaction.
Findings - The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction. It was found that when teamwork was perceived as a dominant TQM practice, improvement in production workers' job satisfaction levels was significant.
Practical implications - The findings prescribed potential implications for top management to review their TQM dimensions, consistent with the training needs of the employees within the organizations. Hence, production workers will be more likely to perform better and to feel a higher level of satisfaction towards the organizations.
Originality/value - The study has contributed in advancing the TQM literature with a better understanding of the multidimensionality of TQM practices and its association with production workers' job satisfaction that would facilitate more quality management research in developing countries. |
| first_indexed | 2025-11-14T18:08:10Z |
| format | Article |
| id | mmu-2821 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:08:10Z |
| publishDate | 2008 |
| publisher | EMERALD GROUP PUBLISHING LIMITED |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-28212011-09-19T03:27:12Z http://shdl.mmu.edu.my/2821/ TQM practices and its association with production workers Ooi, Keng-Boon Arumugam, Veeri Teh, Pei-Lee Chong, Alain Yee-Loong T Technology (General) QA75.5-76.95 Electronic computers. Computer science Purpose - The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context. Design/methodology/approach - Data for this study were collected using a self-administered questionnaire that was distributed to 520 production workers in three major E&E organizations in Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test the theoretical model and the relationship between TQM practices and job satisfaction. Findings - The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction. It was found that when teamwork was perceived as a dominant TQM practice, improvement in production workers' job satisfaction levels was significant. Practical implications - The findings prescribed potential implications for top management to review their TQM dimensions, consistent with the training needs of the employees within the organizations. Hence, production workers will be more likely to perform better and to feel a higher level of satisfaction towards the organizations. Originality/value - The study has contributed in advancing the TQM literature with a better understanding of the multidimensionality of TQM practices and its association with production workers' job satisfaction that would facilitate more quality management research in developing countries. EMERALD GROUP PUBLISHING LIMITED 2008 Article NonPeerReviewed Ooi, Keng-Boon and Arumugam, Veeri and Teh, Pei-Lee and Chong, Alain Yee-Loong (2008) TQM practices and its association with production workers. Industrial Management & Data Systems, 108 (7). pp. 909-927. ISSN 0263-5577 http://dx.doi.org/10.1108/02635570810897991 doi:10.1108/02635570810897991 doi:10.1108/02635570810897991 |
| spellingShingle | T Technology (General) QA75.5-76.95 Electronic computers. Computer science Ooi, Keng-Boon Arumugam, Veeri Teh, Pei-Lee Chong, Alain Yee-Loong TQM practices and its association with production workers |
| title | TQM practices and its association with production workers |
| title_full | TQM practices and its association with production workers |
| title_fullStr | TQM practices and its association with production workers |
| title_full_unstemmed | TQM practices and its association with production workers |
| title_short | TQM practices and its association with production workers |
| title_sort | tqm practices and its association with production workers |
| topic | T Technology (General) QA75.5-76.95 Electronic computers. Computer science |
| url | http://shdl.mmu.edu.my/2821/ http://shdl.mmu.edu.my/2821/ http://shdl.mmu.edu.my/2821/ |