Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction
The purpose of this project is to identify internal and external challenges which affect the local authorities' delivery system as well as developing a framework to identify factors that can influence the efficiency and effectiveness of local government delivery system.
| Main Author: | |
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| Format: | Thesis |
| Published: |
2009
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/269/ |
| _version_ | 1848789459888242688 |
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| author | Ahmad Naji Bin Mohd Nawi, |
| author_facet | Ahmad Naji Bin Mohd Nawi, |
| author_sort | Ahmad Naji Bin Mohd Nawi, |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | The purpose of this project is to identify internal and external challenges which affect the local authorities' delivery system as well as developing a framework to identify factors that can influence the efficiency and effectiveness of local government delivery system. |
| first_indexed | 2025-11-14T17:57:04Z |
| format | Thesis |
| id | mmu-269 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:57:04Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-2692010-04-12T08:30:36Z http://shdl.mmu.edu.my/269/ Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction Ahmad Naji Bin Mohd Nawi, HF5410-5417.5 Marketing. Distribution of products The purpose of this project is to identify internal and external challenges which affect the local authorities' delivery system as well as developing a framework to identify factors that can influence the efficiency and effectiveness of local government delivery system. 2009-12 Thesis NonPeerReviewed Ahmad Naji Bin Mohd Nawi, (2009) Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HF5410-5417.5 Marketing. Distribution of products Ahmad Naji Bin Mohd Nawi, Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction |
| title | Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction |
| title_full | Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction |
| title_fullStr | Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction |
| title_full_unstemmed | Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction |
| title_short | Local Authorities in Klang Valley - A Study on the Effectiveness of Service Delivery to Improve Public Satisfaction |
| title_sort | local authorities in klang valley - a study on the effectiveness of service delivery to improve public satisfaction |
| topic | HF5410-5417.5 Marketing. Distribution of products |
| url | http://shdl.mmu.edu.my/269/ http://shdl.mmu.edu.my/269/ |