APA (7th ed.) Citation

Kassim, N. (2002). Service quality: Gaps in the Malaysian telemarketing industry.

Chicago Style (17th ed.) Citation

Kassim, N. Service Quality: Gaps in the Malaysian Telemarketing Industry. 2002.

MLA (9th ed.) Citation

Kassim, N. Service Quality: Gaps in the Malaysian Telemarketing Industry. 2002.

Warning: These citations may not always be 100% accurate.