Impact Of Service Quality On Customer Behavioral Intention In Malaysia Telecommunication Industry

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Impact Of Service Quality On Customer Behavioral Intention In Malaysia Telecommunication Industry

The objectives of this study are to provide overview of service quality and discuss its relationship with customer behavioral intentions in Malaysian telecommunication industry; assess the service quality level of Malaysian telecommunication companies in term of its selected dimensions. The resullt...

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Bibliographic Details
Main Author:	Tahir, Khafiz
Format:	Thesis
Published:	2004
Subjects:	HE Transportation and Communications
Online Access:	http://shdl.mmu.edu.my/1868/

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