Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity

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Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity

This study examines the multidimensional and mediating relationships between six TQM practices and role conflict as well as role ambiguity. The six TQM practices are namely, leadership, strategic planning, customer focus, human resource focus, proses management and information analysis. The research...

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Bibliographic Details
Main Author:	Teh, Pei Lee
Format:	Thesis
Published:	2010
Subjects:	HD61 Risk in industry. Risk management
Online Access:	http://shdl.mmu.edu.my/1792/

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