Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity
This study examines the multidimensional and mediating relationships between six TQM practices and role conflict as well as role ambiguity. The six TQM practices are namely, leadership, strategic planning, customer focus, human resource focus, proses management and information analysis. The research...
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| Format: | Thesis |
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2010
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| Online Access: | http://shdl.mmu.edu.my/1792/ |
| _version_ | 1848789887428329472 |
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| author | Teh, Pei Lee |
| author_facet | Teh, Pei Lee |
| author_sort | Teh, Pei Lee |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This study examines the multidimensional and mediating relationships between six TQM practices and role conflict as well as role ambiguity. The six TQM practices are namely, leadership, strategic planning, customer focus, human resource focus, proses management and information analysis. The research model of this study is built from an extensive review of the literature, in particular, TQM and role stressors literature. |
| first_indexed | 2025-11-14T18:03:52Z |
| format | Thesis |
| id | mmu-1792 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:03:52Z |
| publishDate | 2010 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-17922011-01-12T08:27:46Z http://shdl.mmu.edu.my/1792/ Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity Teh, Pei Lee HD61 Risk in industry. Risk management This study examines the multidimensional and mediating relationships between six TQM practices and role conflict as well as role ambiguity. The six TQM practices are namely, leadership, strategic planning, customer focus, human resource focus, proses management and information analysis. The research model of this study is built from an extensive review of the literature, in particular, TQM and role stressors literature. 2010-04 Thesis NonPeerReviewed Teh, Pei Lee (2010) Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity. PhD thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HD61 Risk in industry. Risk management Teh, Pei Lee Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity |
| title | Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity |
| title_full | Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity |
| title_fullStr | Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity |
| title_full_unstemmed | Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity |
| title_short | Role Conflict as Mediator of the Relationship Between Total Quality Management Practices and Role Ambiguity |
| title_sort | role conflict as mediator of the relationship between total quality management practices and role ambiguity |
| topic | HD61 Risk in industry. Risk management |
| url | http://shdl.mmu.edu.my/1792/ http://shdl.mmu.edu.my/1792/ |