IT Service Desks: Management & Standards
This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organizatio...
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| Format: | Thesis |
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2009
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| Online Access: | http://shdl.mmu.edu.my/1701/ |
| _version_ | 1848789864277868544 |
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| author | Asari, Nadia Shazrin |
| author_facet | Asari, Nadia Shazrin |
| author_sort | Asari, Nadia Shazrin |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization |
| first_indexed | 2025-11-14T18:03:29Z |
| format | Thesis |
| id | mmu-1701 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:03:29Z |
| publishDate | 2009 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-17012010-09-24T03:08:16Z http://shdl.mmu.edu.my/1701/ IT Service Desks: Management & Standards Asari, Nadia Shazrin HD28-70 Management. Industrial Management This is a study of best practices in managing an IT organization, which focuses on the Service Desk. It takes into account the several available industry best practice framework such as ITIL and CoBIT. It concludes with a practical guide to implementing IT Service Management within an IT organization 2009-12 Thesis NonPeerReviewed Asari, Nadia Shazrin (2009) IT Service Desks: Management & Standards. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HD28-70 Management. Industrial Management Asari, Nadia Shazrin IT Service Desks: Management & Standards |
| title | IT Service Desks: Management & Standards |
| title_full | IT Service Desks: Management & Standards |
| title_fullStr | IT Service Desks: Management & Standards |
| title_full_unstemmed | IT Service Desks: Management & Standards |
| title_short | IT Service Desks: Management & Standards |
| title_sort | it service desks: management & standards |
| topic | HD28-70 Management. Industrial Management |
| url | http://shdl.mmu.edu.my/1701/ http://shdl.mmu.edu.my/1701/ |