Local Authorities In Klang Valley - A Study On The Effectiveness Of Service Delivery To Improve Public Satisfaction

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Local Authorities In Klang Valley - A Study On The Effectiveness Of Service Delivery To Improve Public Satisfaction

The purpose of this project is to identify internal and external challenges which affect the local authorities' delivery system as well as developing a framework to identify factors that can influence the efficiency and effectiveness of local government delivery system.

Bibliographic Details
Main Author:	Mohd Nawi, Ahmad Naji
Format:	Thesis
Published:	2009
Subjects:	HF5410-5417.5 Marketing. Distribution of products
Online Access:	http://shdl.mmu.edu.my/1673/

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