A Study On Information Technology Infrastructure Library (ITIL) Implementation In Dell

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A Study On Information Technology Infrastructure Library (ITIL) Implementation In Dell

This paper focuses on how the Information Technology Infrastructure Library (ITIL) standardization in Service Management can replace the traditional method, focusing on aspect such as cost and time saving. The finding of the study indicates that the ITIL framework is more cost saving than the curren...

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Bibliographic Details
Main Author:	Rajendran, Vinothini
Format:	Thesis
Published:	2009
Subjects:	T Technology (General)
Online Access:	http://shdl.mmu.edu.my/1508/

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