Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal
A number of theoretical framework/models have been constructed in various studies to figure out how and why individuals adopt new information technologies. Venkatesh et al.(200) in his research has identified eight of the theoretical models. There are a number of determinants identified in various s...
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| Format: | Thesis |
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2008
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| Online Access: | http://shdl.mmu.edu.my/1332/ |
| _version_ | 1848789758567776256 |
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| author | Zaid, Dina Najihah |
| author_facet | Zaid, Dina Najihah |
| author_sort | Zaid, Dina Najihah |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | A number of theoretical framework/models have been constructed in various studies to figure out how and why individuals adopt new information technologies. Venkatesh et al.(200) in his research has identified eight of the theoretical models. There are a number of determinants identified in various studies but the four determinants selected and used in this study are performance expectancy, effort expectancy, social influence and facilitating condition. |
| first_indexed | 2025-11-14T18:01:49Z |
| format | Thesis |
| id | mmu-1332 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:01:49Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-13322010-09-03T02:47:50Z http://shdl.mmu.edu.my/1332/ Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal Zaid, Dina Najihah HD28-70 Management. Industrial Management A number of theoretical framework/models have been constructed in various studies to figure out how and why individuals adopt new information technologies. Venkatesh et al.(200) in his research has identified eight of the theoretical models. There are a number of determinants identified in various studies but the four determinants selected and used in this study are performance expectancy, effort expectancy, social influence and facilitating condition. 2008-03 Thesis NonPeerReviewed Zaid, Dina Najihah (2008) Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | HD28-70 Management. Industrial Management Zaid, Dina Najihah Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal |
| title | Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal |
| title_full | Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal |
| title_fullStr | Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal |
| title_full_unstemmed | Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal |
| title_short | Determinants Of Customer Usage Of Online Services Via Internet (WWW): A Study On TM Customer Self Service Portal |
| title_sort | determinants of customer usage of online services via internet (www): a study on tm customer self service portal |
| topic | HD28-70 Management. Industrial Management |
| url | http://shdl.mmu.edu.my/1332/ http://shdl.mmu.edu.my/1332/ |