Impact of Information Communication Technology on Customer Satisfaction in Airline Industry
This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology.
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| Format: | Thesis |
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2003
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| Online Access: | http://shdl.mmu.edu.my/132/ |
| Summary: | This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology. |
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