The Importance Of Emotional Features In Electronic Customer Relationship Management (E-CRM) System
This study investigates the relationships between emotional features with customer satisfaction, emotion and loyalty.
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| Format: | Thesis |
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2007
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| Online Access: | http://shdl.mmu.edu.my/1203/ |
| Summary: | This study investigates the relationships between emotional features with customer satisfaction, emotion and loyalty. |
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