CRM-Change Management: The Role Of Training In Successful CRM Implementation

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CRM-Change Management: The Role Of Training In Successful CRM Implementation

This research focuses on training as an aspect of change management process, aims to analyze and investigate the role of training along the change management process while implementing CRM solutions. In this regard, identification of necessary changes, required trainings, types and contents of train...

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Bibliographic Details
Main Author:	Koohestani, Ali
Format:	Thesis
Published:	2006
Subjects:	LB Theory and practice of education
Online Access:	http://shdl.mmu.edu.my/1062/

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