CRM-Change Management: The Role Of Training In Successful CRM Implementation
This research focuses on training as an aspect of change management process, aims to analyze and investigate the role of training along the change management process while implementing CRM solutions. In this regard, identification of necessary changes, required trainings, types and contents of train...
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| Format: | Thesis |
| Published: |
2006
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/1062/ |
| _version_ | 1848789681927356416 |
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| author | Koohestani, Ali |
| author_facet | Koohestani, Ali |
| author_sort | Koohestani, Ali |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This research focuses on training as an aspect of change management process, aims to analyze and investigate the role of training along the change management process while implementing CRM solutions. In this regard, identification of necessary changes, required trainings, types and contents of training programs in detail are considered and discussed. |
| first_indexed | 2025-11-14T18:00:36Z |
| format | Thesis |
| id | mmu-1062 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T18:00:36Z |
| publishDate | 2006 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-10622010-07-19T07:53:50Z http://shdl.mmu.edu.my/1062/ CRM-Change Management: The Role Of Training In Successful CRM Implementation Koohestani, Ali LB Theory and practice of education This research focuses on training as an aspect of change management process, aims to analyze and investigate the role of training along the change management process while implementing CRM solutions. In this regard, identification of necessary changes, required trainings, types and contents of training programs in detail are considered and discussed. 2006-09 Thesis NonPeerReviewed Koohestani, Ali (2006) CRM-Change Management: The Role Of Training In Successful CRM Implementation. Masters thesis, Multimedia University. http://vlib.mmu.edu.my/diglib/login/dlusr/login.php |
| spellingShingle | LB Theory and practice of education Koohestani, Ali CRM-Change Management: The Role Of Training In Successful CRM Implementation |
| title | CRM-Change Management: The Role Of Training In Successful CRM Implementation |
| title_full | CRM-Change Management: The Role Of Training In Successful CRM Implementation |
| title_fullStr | CRM-Change Management: The Role Of Training In Successful CRM Implementation |
| title_full_unstemmed | CRM-Change Management: The Role Of Training In Successful CRM Implementation |
| title_short | CRM-Change Management: The Role Of Training In Successful CRM Implementation |
| title_sort | crm-change management: the role of training in successful crm implementation |
| topic | LB Theory and practice of education |
| url | http://shdl.mmu.edu.my/1062/ http://shdl.mmu.edu.my/1062/ |